Snap2Case v1.0

Release Date: June 16, 2025
Version: 1.0.0

What’s New

We’re excited to launch version 1.0 of our Salesforce-native error reporting and troubleshooting app! This release is focused on reducing frustration, speeding up error resolution, and streamlining your support process.

Key Features

Easy Error Reporting

• In-app “Report Error” button for end users.
• Required screenshot capture for better context.
• Smart forms pre-filled with user and page metadata.

Optional AI-Powered Insights (Bring Your Own OpenAI Key)

• Automatic error classification.
• Suggested resolution tips based on errors found in screenshots.
• AI-powered triage to auto-assign cases to the right team.

Built-In Troubleshooting Expert

• Case view built for troubleshooting fast.
• Access team-submitted and AI-suggested resolution tips.
• Add or edit resolution tips to build internal knowledge over time.
• Quickly identify if an error has happened before and how it was resolved.

Error Dashboard & Analytics

• View errors across your org.
• Spot trends and prevent future issues before they grow.

Flexible Settings

• Customize error classification names and assignment logic.
• Enable or disable AI features.

Thank you for being part of our launch! We’re excited to continue improving your team’s Salesforce experience. If you have questions, ideas, or feedback, we’d love to hear from you at [email protected].

— The Snap2Case Team